These general terms and conditions of sale define the rights and obligations of AIR-PUR and the Customer in connection with the sale of products presented on the website www.r-pur.com (hereinafter the “Website”).
They apply exclusively between AIR-PUR (hereinafter “R-PUR”) and any individual consumer browsing or placing an order via the Website (hereinafter the “Customer”).
Through the Website, R-PUR enables Customers to place online orders for R-PUR-branded products (hereinafter the “Product(s)”) under these terms and conditions.
By placing any order with R-PUR, the Customer accepts these terms and conditions without reservation.
These general terms and conditions may be modified at any time without notice by R-PUR. The applicable terms are those in effect at the time of the Customer’s order.
These general terms and conditions of sale are permanently accessible at the following URL: https://www.r-pur.com/conditions in a format that allows printing and/or downloading, enabling the Customer to reproduce or save them.
2.1. The Products offered for sale are presented on the R-PUR Website and accompanied by a description.
2.2. Products sold by R-PUR comply with applicable French regulations.
Photographs, texts, graphics, and any other information or features that accompany the Products are not contractually binding. The Customer acknowledges this.
R-PUR shall not be liable for any errors or omissions in these elements, or for any changes made by suppliers or third parties.
2.3. Some products or services may be available exclusively online and in limited quantities. They are subject to return or exchange only in accordance with R-PUR’s return policy.
R-PUR makes every effort to display as accurately as possible the colors and images of its Products. However, R-PUR cannot guarantee that the display on the Customer’s screen will be accurate.
2.4. R-PUR reserves the right, but is not obligated, to limit sales of its Products to any person, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis.
2.5. R-PUR reserves the right to limit the quantities of Products offered and to discontinue any item at any time. Descriptions or pricing are subject to change without notice, at R-PUR’s sole discretion.
2.6. R-PUR does not guarantee that the quality of any Products, services, or other materials purchased will meet the Customer’s expectations, nor that any errors will be corrected.
3.1. The Customer declares to be at least 18 years old and to have the legal capacity (or parental authorization) to place an order on the Website.
3.2. The Customer agrees to provide true and accurate information necessary to complete the order, including full name, address, telephone, and a valid email address. The Customer is responsible for any consequences arising from false or incorrect information.
3.3. After placing an order, R-PUR will send a confirmation email, followed by an email once the Product has been shipped.
3.4. Customers can update their information under the “My Account” section.
4.1. Orders are validated only upon successful payment.
4.2. R-PUR reserves the right to cancel or refuse an order in case of a dispute over a previous order.
4.3. R-PUR may accept orders only within the limits of available stock and will inform the Customer of availability at confirmation.
If a Product is unavailable after ordering, R-PUR will notify the Customer as soon as possible and offer a refund.
Temporary or permanent unavailability does not entitle the Customer to compensation.
4.4. Orders are limited to 5 masks and 30 filters per purchase. R-PUR reserves the right to refuse orders exceeding this limit.
4.5. Orders must not be placed for the purpose of resale. R-PUR reserves the right to cancel such orders and refuse future deliveries.
4.6. Business clients must contact R-PUR in advance for any corporate pricing agreement.
5.1. Prices on the Website are in euros, including VAT and applicable taxes, but excluding shipping and discount codes.
Shipping fees will appear in the cart before final confirmation.
Promotional codes must be applied before checkout.
5.2. Product prices are subject to change without notice.
R-PUR may modify or discontinue the service or any part thereof at any time. R-PUR shall not be liable to any third party for any price changes, suspension, or discontinuation.
5.3. Corporate pricing may be offered to businesses by request. R-PUR reserves the right to refuse any such agreement without liability or obligation.
6.1. R-PUR ships via Colissimo and Chronopost in mainland France and may ship internationally upon request. If a country is not listed at checkout, it is not available for delivery.
Products are shipped with a delivery slip to the address provided by the Customer.
The Customer must ensure accurate delivery information is provided.
Delivery times indicated on the Website are average estimates.
In case of delivery delay exceeding 15 days (and if the item has not shipped), the Customer may cancel the order by registered mail and receive a refund.
If the item has shipped, a return and refund may be issued upon receipt of the returned product in its original condition.
R-PUR shall inform the Customer of order status.
In case of damaged or missing items, the Customer must notify both the carrier and R-PUR within 3 days.
R-PUR is not responsible for delays caused by external factors.
6.2. R-PUR may offer free shipping during promotional periods. Outside such periods, standard shipping fees apply.
Full payment is required at the time of order. No deposit or advance payment is accepted.
Payments can be made by credit card (Visa, MasterCard, Amex), PayPal, or Apple Pay.
Providing card information authorizes R-PUR to debit the amount of the order.
Cash on delivery is not accepted.
R-PUR retains ownership of goods until full payment is received.
Payment is processed via secure systems. All payment information is encrypted and protected.
Returns are accepted within 30 days of delivery.
Returns must be sent at the customer’s expense to:
R-PUR Retour
Chronopost pour IBS
4 rue Lucien Vidie
66600 Rivesaltes – France
Contact hello@r-pur.com to confirm the return and provide your order number or email.
Products must be in perfect condition and in their original packaging.
Washing bags may be returned only if unused.
After receipt, R-PUR will confirm via email whether the return is approved.
Refunds will be issued via the original payment method and may take 5–10 business days to appear.
9.1. Pre-order periods may be launched without notice.
Pre-orders override standard clauses on Orders, Prices, Delivery, and Payment.
9.2. Delivery estimates are indicative only.
R-PUR will update Customers on progress and potential delays.
9.3. Pre-orders are fulfilled in the order received.
9.4. Discount codes for pre-orders cannot be reused afterward.
9.5. All other terms remain valid and binding.
The Customer may not download, modify, reproduce, copy, or exploit any part of the Website or its content for commercial purposes without R-PUR’s written permission.
All content and intellectual property on the Website remain the sole property of R-PUR.
Use of R-PUR’s trademarks or visuals without authorization is prohibited.
R-PUR is bound only by an obligation of means for all steps from order to delivery.
R-PUR shall not be held liable for any disruptions, virus attacks, or force majeure events.
Collected personal data is used for order processing and may be shared with technical service providers.
Under French law (Data Protection Act of 1978, amended in 2004), the Customer has the right to access and rectify personal data by contacting: support@r-pur.com
The processing has been registered with CNIL under receipt no. 1517135 v 0.
If a force majeure event occurs, the affected party must notify the other within 15 days by registered mail.
Events include, but are not limited to: strike, riot, war, natural disaster, epidemic, technical failure, or legal changes.
Obligations are suspended during the event.
If it lasts more than 3 months, either party may terminate the contract without compensation.
13.1. Severability: If any clause is invalid, it does not affect the validity of the rest.
13.2. Updates: R-PUR may update these terms at any time. The applicable version is the one in effect at the time of the order.
13.3. Governing Law: These terms are governed by French law. Any unresolved disputes shall fall under the jurisdiction of the French courts.
13.4. Legal Texts:
Art. L. 211-4 to L. 211-12 of the French Consumer Code: Seller must deliver a product conforming to the contract
Art. 1641 and 1648 (1) of the French Civil Code: Covers hidden defects with a 2-year limitation period